Legal & Privacy Policy

Monaco Health (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, mailing address, and other identifiers you provide when scheduling appointments, completing intake forms, or contacting us.
• Health Information: Medical history, symptoms, treatment plans, lab results, and other protected health information (PHI) necessary for your care. This information is governed by HIPAA (see below).
• Payment Information: Credit/debit card details, billing address, and insurance information required to process payments for services.
• Technical Information: IP address, browser type, device identifiers, cookies, and usage data collected automatically when you visit our website.

How We Use Your Information

• To provide, manage, and improve our healthcare services
• To schedule and confirm appointments
• To process payments and manage billing
• To communicate with you regarding your treatment, follow-ups, and health-related information
• To comply with legal and regulatory obligations
• To respond to inquiries and provide customer support
• To improve our website, services, and patient experience

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• With healthcare providers involved in your care (e.g., prescribing physicians, pharmacies)
• With third-party service providers who assist in our operations (e.g., payment processors, scheduling platforms) under strict confidentiality agreements
• When required by law, regulation, or legal process (e.g., court orders, subpoenas)
• To protect the rights, safety, or property of Monaco Health, our patients, or others

Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings; however, disabling cookies may affect your experience on our website.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, alteration, or disclosure. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to applicable law
• Opt out of marketing communications at any time
• Request that we not disclose information about services you paid for entirely out of pocket to your health plan
• Receive notification if there is a breach of your unsecured personal or health information

To exercise any of these rights, please contact us at info@monacohealth.net.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites before providing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

As required by the Privacy Regulations created as a result of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH Act), and associated regulations and amendments.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this notice or need more information, please contact: Monaco Health, 1539 River Oaks Rd East, Ste C, New Orleans, LA 70123.

About This Notice

We understand that health information about you is personal and we are committed to protecting your information. We create a record of the care and services you receive at Monaco Health. We need this record to provide care (treatment), for payment of care provided, for health care operations, and to comply with certain legal requirements. This Notice will tell you about the ways in which we may use and disclose health information about you. It also describes your rights and certain obligations we have regarding the use and disclosure of health information. We are required by law to follow the terms of this Notice that is currently in effect.

What Is Protected Health Information (PHI)?

PHI is information that individually identifies you and that we create or receive from you or from another health care provider, health plan, your employer, or a health care clearinghouse. It relates to:

• Your past, present, or future physical or mental health or conditions
• The provision of health care to you
• The past, present, or future payment for your health care

How We May Use and Disclose Your PHI

We may use and disclose your PHI in the following circumstances:

• Treatment: To provide, coordinate, or manage your healthcare and related services. For example, your PHI may be provided to a specialist or laboratory to whom you have been referred to ensure they have the necessary information to diagnose or treat you.
• Payment: To bill for the treatment and services you receive and to collect payment from you, a health plan, or a third party. This may include activities your insurance plan undertakes before approving or paying for services, such as determining eligibility and reviewing medical necessity.
• Healthcare Operations: To support business activities such as quality assessment, staff training, compliance auditing, and evaluating the performance of our team members in caring for you.
• Appointment Reminders & Treatment Alternatives: To contact you to remind you of appointments, or to inform you about possible treatment options, alternatives, or health-related benefits and services that may be of interest to you.
• As Required by Law: When required by international, federal, state, or local law.
• To Avert a Serious Threat: When necessary to prevent a serious threat to your health or safety or to the health or safety of others. We will only disclose the information to someone who may be able to help prevent the threat.
• Business Associates: To our business associates who perform functions on our behalf or provide us with services, such as billing or consulting. All business associates are obligated under contract to protect the privacy and security of your PHI.
• Public Health Activities: For disease prevention, injury reporting, FDA-related activities, and to report births, deaths, child abuse or neglect, reactions to medications, product recalls, and exposure to communicable diseases.
• Abuse, Neglect, or Domestic Violence: To the appropriate government authority if we believe a patient has been the victim of abuse, neglect, or domestic violence, where the patient agrees or we are required or authorized by law.
• Health Oversight Activities: To a health oversight agency for activities authorized by law, including audits, investigations, inspections, and licensure.
• Data Breach Notification: To provide legally required notices of unauthorized access to or disclosure of your health information.
• Lawsuits and Disputes: In response to a court or administrative order, or in response to a subpoena, discovery request, or other legal process, provided efforts have been made to notify you or obtain a protective order.
• Law Enforcement: For law enforcement purposes, so long as applicable legal requirements are met.
• Workers Compensation: For workers compensation or similar programs that provide benefits for work-related injuries or illness.
• Coroners, Medical Examiners, and Funeral Directors: To enable them to carry out their duties.
• Military and National Security: If you are a member of the armed forces or involved with national security or intelligence activities, we may disclose your PHI to authorized officials as required by law.

Uses and Disclosures That Require Your Opportunity to Object

• Individuals Involved in Your Care: Unless you object in writing, we may disclose to a family member, relative, close friend, or other person you identify, PHI that directly relates to that person's involvement in your health care. If you are unable to agree or object, we may disclose such information if we determine it is in your best interest based on professional judgment.
• Disaster Relief: We may disclose your PHI to disaster relief organizations to coordinate your care, or to notify family and friends of your location or condition. We will provide you with an opportunity to agree or object whenever practicable.

Uses and Disclosures Requiring Written Authorization

Most uses and disclosures of psychotherapy notes, uses and disclosures of PHI for marketing purposes, and disclosures that constitute a sale of your PHI require your written authorization. Other uses and disclosures not covered by this Notice or applicable laws will only be made with your written authorization. If you provide an authorization, you may revoke it at any time by submitting a written revocation to our Privacy Officer. Disclosures made in reliance on your authorization before revocation will not be affected.

Your Rights Regarding Your PHI

You have the following rights, subject to certain limitations:

• Inspect and Copy: You have the right to inspect, receive, and copy PHI that may be used to make decisions about your care or payment. We have up to 30 days to make your PHI available and may charge a reasonable fee for copying, mailing, or other supplies. We may deny your request in certain limited circumstances, in which case you have the right to have the denial reviewed by a licensed healthcare professional.
• Electronic Copy: If your PHI is maintained electronically, you have the right to request an electronic copy of your record be given to you or transmitted to another individual or entity.
• Summary or Explanation: We can provide a summary of your PHI rather than the entire record, or an explanation of the PHI provided to you, so long as you agree to this alternative form and pay associated fees.
• Request Amendments: If you believe PHI we hold is incorrect or incomplete, you may request an amendment for as long as the information is kept by or for us.
• Accounting of Disclosures: You have the right to ask for a list of disclosures we have made of your PHI. The first accounting within any 12-month period will be free. Submit your request in writing to our Privacy Officer.
• Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose for treatment, payment, or health care operations. We are not required to agree, but if we do, we will comply unless the information is needed for emergency treatment.
• Request Confidential Communications: You may request that we communicate with you only in certain ways, for example by mail at a specific address or by phone at a specific number. Submit such requests in writing.
• Receive Notice of a Breach: You have the right to be notified upon a breach of any of your unsecured PHI.
• Receive a Paper Copy: You have the right to obtain a paper copy of this notice upon request.
• File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with Monaco Health or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

Changes to This Notice

We reserve the right to change this Notice. We reserve the right to make the changed Notice effective for PHI we already have as well as for any PHI we create or receive in the future. A copy of our current Notice is posted in our office and on our website.

Complaints

To exercise any of these rights, file a complaint, or contact our Privacy Officer, reach us at info@monacohealth.net or call 504-608-2424.

To file a complaint with the Secretary, mail it to: Secretary of the U.S. Department of Health and Human Services, 200 Independence Ave., S.W., Washington, D.C. 20201. Call (202) 619-0257 (or toll free (877) 696-6775), or visit the website of the Office for Civil Rights for more information. You will not be penalized for filing a complaint.

The information provided on this website is for general informational and educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read on this website. If you think you may have a medical emergency, call your doctor or 911 immediately.

Monaco Health does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on this website. Reliance on any information provided by Monaco Health, its employees, or other visitors to this website is solely at your own risk.

Individual results may vary. The testimonials and case studies on this website are individual experiences and are not a guarantee that you will achieve the same results. Treatment outcomes depend on a variety of factors, including your medical history, health status, and adherence to your treatment plan.

Monaco Health may offer telehealth services as part of your care. By participating in a telehealth consultation, you acknowledge and agree to the following:

• Telehealth involves the use of electronic communications to enable healthcare providers to deliver services at a distance. This may include assessment, diagnosis, consultation, treatment, and patient education.
• Telehealth has limitations, including the inability to perform a physical examination. Your provider may determine that telehealth is not appropriate for your condition and may recommend an in-person visit.
• As with any medical procedure, there are potential risks associated with telehealth, including technology failures, interruptions, or unauthorized access to your information despite reasonable security measures.
• You have the right to withdraw your consent and discontinue telehealth services at any time without affecting your right to future care or treatment.
• Your telehealth consultations are subject to the same confidentiality protections as in-person visits, including HIPAA compliance.

By providing your phone number and checking the SMS opt-in box on our contact form, you expressly consent to receive recurring text messages from Monaco Health, LLC. This consent is not a condition of any purchase of goods or services. You may revoke this consent at any time.

Types of Messages

Messages may include: appointment reminders, appointment confirmations, treatment updates, follow-up care instructions, health tips, promotional offers, and other health-related communications from Monaco Health.

Message Frequency

Message frequency varies. You may receive recurring messages depending on your treatment plan, appointment schedule, and interactions with Monaco Health. You may receive up to 10 messages per month.

Message & Data Rates

Message and data rates may apply. Please check with your wireless carrier for details regarding your text messaging plan. Monaco Health is not responsible for any charges incurred by your wireless carrier.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message received from Monaco Health. Upon opting out, you will receive a one-time confirmation message confirming that you have been unsubscribed. No additional text messages will be sent unless you re-opt in.

Help

For assistance, reply HELP to any message, email us at info@monacohealth.net, or call 504-608-2424.

Privacy

We respect your privacy. Your phone number and personal information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information collected through our SMS program will only be used as described in our Privacy Policy. By opting in, you acknowledge that you have read and agree to our Privacy Policy and these SMS Terms.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Compatible with most major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Service may not be available on all wireless carriers or devices.

Contact Information

Monaco Health, LLC
1539 River Oaks Rd East, Ste C
New Orleans, LA 70123
Phone: 504-608-2424
Email: info@monacohealth.net

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics, images, or code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Monaco Health, LLC. Copyright 2026, Monaco Health, LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of learning about Monaco Health's services. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial, personal use. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site, is strictly prohibited unless authorized by Monaco Health. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks, and trade names of Monaco Health used in the site are trademarks or registered trademarks of Monaco Health, LLC. Use of any Monaco Health trademark without express written consent is strictly prohibited.

Use of Website

This website is provided for informational purposes only. You may use the website for lawful purposes only. You agree not to use the website in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

Harassment in any manner or form on the site, including via e-mail or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Monaco Health employees, representatives, or other visitors to the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Monaco Health or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission.

Warranty Disclaimer

This site and the materials and information on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Monaco Health disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Monaco Health does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Monaco Health does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

To the fullest extent permitted by applicable law, Monaco Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of our website or services, even if Monaco Health has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that information on the Monaco Health website is mistakenly listed with incorrect details or pricing, Monaco Health reserves the right to correct such errors and to refuse or cancel any engagements made based on incorrect information, whether or not confirmed. If payment has already been processed based on incorrect information, Monaco Health shall issue an appropriate credit or refund.

Indemnification

You agree to indemnify, defend, and hold harmless Monaco Health, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your use of the site (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

Monaco Health may link to sites operated by third parties. However, Monaco Health has no control over these linked sites, all of which have separate privacy and data collection practices independent of Monaco Health. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Monaco Health seeks to protect the integrity of its website and the links placed upon it and therefore welcomes any feedback regarding linked sites.

Term & Termination

These terms and conditions are applicable to you upon your accessing the site. These terms and conditions, or any part of them, may be terminated by Monaco Health without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law shall survive any termination.

Notice

Monaco Health may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Monaco Health.

Governing Law

Your use of this site shall be governed in all respects by the laws of the State of Louisiana, without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site shall be in the state or federal courts located in Jefferson Parish, Louisiana. Any cause of action or claim you may have with respect to the site must be commenced within one (1) year after the claim or cause of action arises. Monaco Health's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Monaco Health may assign its rights and duties under these terms to any party at any time without notice to you.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on this website. Your continued use of the website following any changes constitutes your acceptance of the new terms.

If you have any questions about this Privacy Policy, our legal disclaimers, or your rights regarding your personal information, please contact us: